cress
Consumer Orders

Terms and Conditions for Consumers 

The placing and acceptance of an order will be subject to our terms and conditions of business as follows:  

Once an order has been accepted, it cannot be amended or cancelled, without written agreement from us.  

All prices and case sizes are correct at the time of print, however while we will endeavour to maintain these for the duration of this offer, they are subject to change at any time and without notice. 

Payment should be made in advance of dispatch of the goods.If the buyer fails to make any payment on/by the due date then we, without prejudice to any other right or remedy available, shall be entitled to charge the buyer interest (both before and after any judgement) on the amount unpaid at the rate of 2% per month (a part month being treated as a full month for the purpose of calculating interest).

All costs, including, but not limited to, legal costs incurred in recovering late payment will be passed on to the customer in full.


Title of goods does not pass until full cleared payment has been received, however the risk therein and all liability to third parties in respect thereof, shall pass to the buyer on delivery.Furthermore the buyer shall keep the goods in such a manner that they shall be identifiable by us, and, in the event of non-payment by the buyer by the due date, we shall be entitled, in addition to all other rights, to enter any premises where the goods may be, and recover possession of them.

If the buyer enters in to either a bankruptcy or other formal creditor insolvency agreement we reserve the right to recover possession of any goods not paid for as at the date of the agreement.  


Goods are not available on a sale or return basis.

No goods shall be returned without prior agreement. Unless such agreement is obtained, no credit can be issued.

A credit cannot be given for goods that are already price marked, have had packaging disturbed (or in an unreasonable condition), or have been incorrectly stored.  All obvious shortages, discrepancies and damages should be reported on the delivery note.

At the time of delivery or collection, the buyer must count the goods, check for damage and notify any shortages or damage on the delivery note.The buyer must then sign and date the delivery note and complete any other required details on the delivery note.  

Goods delivered via a third party courier or distribution partner must be inspected on arrival with any damage or shortages reported on the delivery note.  

We may deliver the goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with these terms and conditions.  

All goods are supplied strictly net of VAT.

All products, except zero rated food, are subject to VAT at the prevailing rate as at the time of the delivery.  

Buyers must take delivery of any specially ordered items obtained for them which are not part of our normal range.